Privacy Policy

Last updated: January 07, 2026

1V-OCT LIMITED (trading as "1V/OCT"), a company incorporated in Hong Kong, respects your privacy and is committed to protecting your personal data. This Privacy Policy applies to our websites 1voct.com, 1v-oct.com, and our online shop at shop.1voct.com (powered by Wix). We sell electronic music instruments worldwide.

We are governed by the laws of Hong Kong, including the Personal Data (Privacy) Ordinance (PDPO). Where applicable (e.g., for users in the EU/EEA), we also comply with the General Data Protection Regulation (GDPR).

1. Information We Collect

  • Personal Information: Name, billing/shipping address, email address, phone number (when you place an order, subscribe to our newsletter, or contact us).
  • Payment Information: Processed securely by Stripe or PayPal — we do not store your full payment details.
  • Other Information: In the future, product reviews or posts you submit.
  • Automatically Collected: IP address, browser type, device information, pages visited, and referral sources.

2. How We Collect Information

  • Directly from you (orders, newsletter sign-ups, contact forms).
  • Automatically via cookies, pixels, and tracking technologies (detailed below).
  • Through our shop platform provider (Wix) — see Wix Privacy Policy for details on shop.1voct.com.

3. Cookies and Tracking Technologies

We and our third-party partners use cookies, web beacons, pixels, and similar technologies to operate the site, analyze usage, and show personalized ads.

  • Essential Cookies: Required for core functionality (e.g., shopping cart, checkout).
  • Google Analytics: Helps us understand site usage. Google Privacy Policy.
  • Meta Pixel: Enables targeted advertising on Facebook/Instagram. Meta Privacy Policy.
  • TikTok Pixel: Enables targeted advertising on TikTok. TikTok Privacy Policy.
  • Other Third Parties: We may add additional analytics or advertising services in the future.

You can manage cookies in your browser settings or via any cookie consent tool we provide. Note that disabling cookies may limit site functionality.

4. How We Use Your Information

  • Process and fulfill orders (including worldwide shipping).
  • Communicate with you (order updates, support, newsletter).
  • Improve our website, products, and services.
  • Send marketing emails (you can unsubscribe at any time via the link in emails).
  • Display or analyze reviews/posts (when available).
  • Prevent fraud and ensure security.

5. Sharing Your Information

We share data only as necessary with:

  • Payment providers (Stripe, PayPal).
  • Shipping and fulfillment partners.
  • Analytics/advertising providers (Google, Meta, TikTok).
  • Our platform provider (Wix) for the shop subdomain.
  • Legal authorities if required by law.

We do not sell your personal data.

6. International Data Transfers

We operate worldwide and ship to countries including the EU, USA, Australia, and Japan. Your data may be transferred to and processed in countries outside Hong Kong. We use appropriate safeguards (e.g., Standard Contractual Clauses for EU transfers).

7. Data Security and Retention

We use reasonable technical and organizational measures to protect your data. We retain personal information only as long as needed for the purposes described or as required by law.

8. Your Rights

Under Hong Kong PDPO, you may access, correct, or request deletion of your data.

If you are in the EU/EEA, you have additional GDPR rights (e.g., data portability, objection to processing). Contact us to exercise any rights.

9. Changes to This Policy

We may update this policy periodically. Changes will be posted here with a new "Last updated" date.

10. Contact Us

For privacy questions or to exercise your rights:
Email: privacy@1voct.com
Company: 1V-OCT LIMITED, Hong Kong

Thank you for choosing 1V/OCT.